Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping timeframe for large equipment?
Standard shipping for table tennis tables, basketball hoops, and other large equipment typically takes 7-10 business days. You will receive a tracking number and a scheduled delivery window once the item reaches your local hub.
Do you offer professional assembly services?
Yes, we partner with certified third-party technicians to offer professional assembly for our more complex products. You can add this service to your cart during the checkout process.
What is your return policy for sports gear?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to oversized freight items like arcade games or pool tables.
How do I claim a warranty on my Escalade Sports product?
To file a warranty claim, please visit our 'Warranty' page with your proof of purchase and product serial number. Coverage varies by brand and product category.
Are replacement parts available for older models?
We maintain a comprehensive inventory of replacement parts for current and many discontinued models. You can search for specific parts using your model number in our 'Parts' department.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for larger equipment purchases.